Customer Service

Reps

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Job Description

Respond to questions and complaints from customers by providing information on products and services and helping resolve problems.

Skills and Abilities

Active listening, talking to others, noticing and solving problems, looking for ways to help others, and persuasion.

Education

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High School Diploma or Lower

Job Duties

Provide information on products or services, cancel accounts, take orders, gather information on complaints, and keep accurate records of customer interactions.

Technology

Data Base User Interface and Query Software

Enterprise Resource Planning Software

Customer Relationship Management Software

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Median Earnings

$16.24 per hour