Customer Service


Job Description

Respond to questions and complaints from customers by providing information on products and services and helping resolve problems.

Skills and Abilities

Active listening, talking to others, noticing and solving problems, looking for ways to help others, and persuasion.


High School Diploma or Lower

Job Duties

Provide information on products or services, cancel accounts, take orders, gather information on complaints, and keep accurate records of customer interactions.


Data Base User Interface and Query Software

Enterprise Resource Planning Software

Customer Relationship Management Software

Median Earnings

$16.24 per hour

Michigan Works!
Berrien, Cass, Van Buren 

Michigan Works! is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request for individuals with disabilities. Michigan Relay Center: 711 Voice and TDD. Michigan Works! is a proud partner of American Job Centers. Supported by the State of Michigan and federal funds.

© 2021 Michigan Works! Berrien, Cass, Van Buren. All Rights Reserved.

Contact MiWorks!

Phone: 1-800-285-WORKS

E-mail us: Email us

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Benton Harbor Service Center

499 W. Main St.

Benton Harbor, MI 49022

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32849 E. Red Arrow Hwy, #100

Paw Paw, MI 49079

Niles Southwestern Michigan College (SMC) Campus
Administration Building
3890 US-12

Niles, MI 49120 

Cass County Admin Building

120 N Broadway Street

Room 219

Cassopolis, MI 49031

(269) 228-5909